Custom Event Design, Rental & Print

Customer Service

Questions? Visit our FAQs
Rental Reservations

A credit card or check is required to reserve any rental items.
A 50% nonrefundable deposit is required on all orders at the time of reservation.
Rental rates are based on a 24 hour period.
Minimum of an $800 order for deliveries that are greater than 60 miles from Rockland, MA (02370).

Forms of Payment

Checks and all major credit and debit cards: Visa, MasterCard & Discover.

Cancellation Policy

Reservations must be cancelled at least 48 hours in advance of the delivery date to avoid a charge of 50% of the contracted amount.
Upon date of delivery, the client is responsible for 100% of the contracted amount.
No credit is given for unused items.

Delivery Locations

Massachusetts, Rhode Island, Vermont, Maine, New Hampshire, Delaware, Connecticut, New York & beyond by special requests.
Deliveries are based on the proximity to Boston and the rental items.
Contact for additional delivery rates.

Delivery Details

Delivery Rates for one-time rentals are calculated by distance from Boston.
Delivery Rates can be adjusted for multiple event rentals.
If there are any restrictions for a large truck or staff to access the event delivery site, then Company must be notified prior to delivery.
Portage fees will apply to deliveries that are greater than 75 feet from the delivery truck site. Portage fees also apply when equipment must be transported up or down steep slopes, stairs, or elevators.

Assembled Rental Products

Staff will assemble all rental products that are transported unassembled (farm tables, bars, benches, etc.).
Cost of assembled rental products will be itemized separately with the assembly & breakdown cost.
If a floor plan is available, staff will place the assembled rental products in the floorplan.
If a floor plan is not available, staff will place the assembled rental products at a predesignated location.
If staff is placing in a floor plan, arrangements for the assembled rental products must be determined prior to delivery.

Delivery Responsibilities

Upon delivery, the onsite contact assumes responsibility of all rental products ordered. It is the onsite contact's responsibility to receive, inspect and count every product delivered.
Once delivery is complete, onsite contac is to provide a signature for confirmation that all rental items have been delivered.
In the case of lost or damaged items, the onsite contact assumes responsability and will be responsible for the collection or replacement of the rental items.

Pick-up Responsibilities

All products must be placed in the drop-off location or predesignated pick-up location - furniture can be left assembled in the set-up location.
If an onsite contact is not present at the appointed pickup time, then Company assumes possession of and responsibility for all rental products.

Damage Waiver

Our equipment is rented to you in great condition but we understand that normal wear and tear happens in the course of events. The damage waiver covers all spills, minor loss and accidental breakage. The damage waiver is not valid in the case of extreme negligence (i.e. table breakage, extreme loss or damage).
An automatic 5% damage waiver will be included on all bookings. If you chose to decline the damage waiver then you are accepting responsibility for all lost or damaged rental items.
Accidents do happen and the damage waiver is intended to make accidents one less thing you have to worry about.

Cleaning

Rental items must be cleared of china, glassware, utensils, décor etc. at the time of pickup.
China, glassware, utensils and equipment should be rinsed, food-free and repacked in containers as delivered. If proper facilities to rinse are not available, then remove all food/beverage and place in the containers as delivered.
Dishes returned dirty may incur additional cleaning charge.
Linens must be returned in the provided laundry bag, free of debris, decorations and air-dried to prevent mildew.

 
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NECR | 100 Wearguard Drive, Hanover, MA 02339
781.990.6000 | info@NECRentals.com